Terms of Service.
Preliminary — under review. Last updated [DATE].
These Terms of Service ("Terms") govern your use of OrbitOps Pro ("OrbitOps Pro," "we," "us"), operated by OrbitOps Pro, LLC, a South Carolina limited liability company. By creating an account or using the service, you ("Operator," "you") agree to these Terms.
1. The service
OrbitOps Pro provides field-service-management software for service businesses — scheduling, customer and job management, estimates, invoicing, inventory, and related tools. We may add, change, or remove features over time.
2. Accounts and eligibility
You must be at least 18 and authorized to act for your business. You're responsible for your account, your login credentials, the credentials and access of any technicians or users you add, and all activity under your account. Notify us promptly of any unauthorized use.
3. Your data and your customers' data
You own your data. You retain all rights to the business and customer information you put into OrbitOps Pro ("Your Data"). You grant us a limited license to host, process, and display Your Data solely to provide the service to you.
You are responsible for your customers' data. Much of Your Data concerns your own customers. As between you and us, you are the controller of that information and are responsible for having the right to collect and use it and for your own privacy obligations to your customers. We act as your processor and handle it on your behalf as described in our Privacy Policy.
4. Subscriptions, fees, and payment
Plans. OrbitOps Pro is offered on subscription plans, described on our website and in the application, each including a set number of user seats as described at signup.
Comped and trial arrangements. We may offer free, discounted, or trial access to selected businesses (for example, early design partners). Where we do, the specific terms of that arrangement govern, and paid subscription fees do not apply for its duration.
Billing. Paid subscriptions are billed in advance on a recurring basis through our payment processor. Fees are stated exclusive of any applicable taxes. Unless required by law or stated otherwise, fees are non-refundable.
Changes to pricing. We may change our fees; we'll give reasonable advance notice of changes that affect an active paid subscription, and changes take effect on your next billing cycle.
Payment processing between you and your customers. OrbitOps Pro lets you connect your own Stripe account to accept payments from your customers. Those payments settle directly to your Stripe account — OrbitOps Pro is not a party to, and does not hold, those funds. Your use of Stripe is subject to Stripe's own terms.
5. Acceptable use
You agree not to: use OrbitOps Pro for unlawful purposes; upload data you don't have the right to use; attempt to breach security or access other Operators' data; interfere with or overload the service; reverse-engineer or resell the service except as permitted; or use it to send unlawful or unsolicited messages.
6. Cancellation and termination
You may cancel at any time; cancellation stops future billing and takes effect at the end of your current billing period. We may suspend or terminate access for violation of these Terms, non-payment, or to comply with law. On termination, your right to use the service ends. For a period after termination, you may request an export of Your Data; after that period we may delete it in the ordinary course. Deletion requests are handled as described in our Privacy Policy.
7. Service availability
We work to keep OrbitOps Pro available and reliable but do not guarantee uninterrupted or error-free service. We may perform maintenance, and features may change. The service is provided "as is" and "as available."
8. Disclaimers
To the fullest extent permitted by law, OrbitOps Pro disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. You are responsible for the accuracy of the data you enter and for your own business, tax, and regulatory compliance. OrbitOps Pro is a tool to assist your operations, not a substitute for professional, legal, or accounting advice.
9. Limitation of liability
To the fullest extent permitted by law, OrbitOps Pro and its owners will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the service will not exceed the amount you paid us for the service in the [three (3) months] before the claim arose. Some jurisdictions don't allow certain limitations; where that's the case, the above applies to the maximum extent permitted.
10. Indemnification
You agree to indemnify and hold harmless OrbitOps Pro and its owners from claims arising out of Your Data, your use of the service, your violation of these Terms, or your obligations to your own customers.
11. Changes to these Terms
We may update these Terms; material changes will be reflected in the "last updated" date and, where appropriate, communicated to you. Continued use after changes means you accept them.
12. Governing law
These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-laws rules. [Venue/dispute-resolution clause — e.g. courts located in South Carolina, or an arbitration clause — to be decided with legal counsel.]
13. Contact
Questions about these Terms: support@orbitopspro.com.